Sending Clearance Requests

When to Send a Request #

Send clearance requests when:

• Taking on a client currently with another firm
• Client has indicated they want to transfer services
• You need confirmation there are no professional reasons preventing the transfer

Step-by-Step Process #

Step 1: Create Request

1. Click “Add” in Ethical Clearances

1. Complete Receiving Firm Details:
   • Business/Firm Name
   • Contact Person
   • Email Address
   • Phone (optional)
2. Add Primary Client Name
3. Include Additional Instructions explaining the transfer context

Step 2: Add Entities for Clearance

1. For each entity requiring clearance:
   • Select Entity Type (Individual/Company/Trust)
   • Enter Entity Name
   • Provide ABN/ACN as appropriate
   • Mark “Required” for entities needing TFN from receiving firm
2. Use “Add Another Entity” for multiple entities
3. Tip: Tick “Required” for any fields you need the receiving firm to complete

Step 3: Review & Send

1. Review Summary shows all details
2. Upload Ethical Clearance Document (optional PDF of signed letter)
3. Email Options:
   • Tick “Send Email Request to Receiving Firm”
   • Add Optional Message for additional context
4. Send Options:
   • “Send Request” – Sends immediately
   • “Save Draft” – Save for later completion

Managing Your Requests #

Request List shows all requests with:

• Status Indicators: Requested (blue), Pending (orange), Completed (green)
• Actions: View, Edit, Delete
• Filter Tabs: All, Pending, Completed

Status Meanings:

• Requested: Sent, awaiting response
• Pending: Partially responded, some entities still require answers
• Completed: All entities have responses