Who we are
Seamlss is the registered business name of Ezy Onboard Pty Ltd, ABN 75 644 225 945. References to “we”, “us” and “our” mean Ezy Onboard Pty Ltd. This policy covers our website, seamlss.com.au, including our help centre, newsletters, events and the ways you contact us.
The Seamlss app has its own policy
If you use the Seamlss app, or a firm sent you a Seamlss request, the Seamlss app privacy policy explains how that information is handled, including identity checks. Information collected in the app is never used for our marketing.
1. Information we collect
- Contact details you give us: your name, email, phone number, firm name and message when you use a contact or support form, book a demo, or email us.
- Newsletter and marketing sign ups: your name, email and firm when you subscribe.
- Event registrations: your name, email, firm and any answers you give when you register for a seminar, webinar or event.
- Website usage: pages visited, clicks, approximate location, device and browser details, collected with cookies and analytics tools (section 6).
2. How we use it
- Answering your enquiry or support request.
- Arranging demos and running the events you register for.
- Sending newsletters and marketing emails, with your consent. Every email has an unsubscribe link.
- Understanding how the website is used so we can improve it.
3. Who we share it with
- Event partners: when we host a seminar, webinar or event together with a partner, we share the registration details of people who sign up with that partner, for marketing purposes. Partners may share registrations with us in the same way.
- The tools we use to run the website, support and marketing, listed in section 4.
- Regulators and law enforcement: when the law requires it.
We do not sell your personal information. We never share a firm’s client information with anyone for marketing.
4. Where your information is stored
These tools store website, support and marketing information outside Australia:
- Help Scout, for support emails and contact forms: United States.
- HubSpot, for customer and contact records, and demo bookings: United States.
- MailerLite, for email newsletters and event emails: European Union and United States.
- Microsoft Clarity, for website usage analytics: Microsoft’s Azure cloud. Microsoft does not publish which country.
- Google Analytics, for website usage analytics: United States.
- Meta (Facebook), for measuring our ads: United States.
5. How long we keep it
- Enquiries and support emails: kept as part of our support records.
- Marketing contacts: kept until you unsubscribe or ask us to delete your details.
- Event registrations: kept with your marketing contact record.
You can ask us to delete your details at any time (section 8).
6. Cookies and analytics
We use cookies and similar technologies to run the website and to understand how it is used.
- Essential cookies: needed for the website to work.
- Analytics: Google Analytics and Microsoft Clarity record how pages are used, including clicks and scrolling, so we can improve the site.
- Advertising: the Meta (Facebook) pixel measures visits that come from our ads.
You can block or delete cookies in your browser settings. The website still works without analytics cookies.
7. Privacy law and collecting only what we need
This policy is written to meet the Australian Privacy Act 1988 (Cth), including its recent amendments, the New Zealand Privacy Act 2020, and international standards, including the GDPR where it applies.
We collect and use only the personal information we need for the purposes set out in this policy.
8. Your rights
- Access: ask to see the personal information we hold about you.
- Correction: ask us to correct information that is wrong or incomplete.
- Portability: ask for a copy of your information in a structured, machine readable format.
- Deletion: ask us to delete your personal information, subject to our legal obligations.
- Withdrawing consent: withdraw consent where we rely on it, for example for marketing emails.
To use any of these rights, contact us through our contact page.
9. Security
- Encryption: data is protected at rest and in transit using industry standard protocols.
- Access controls: only authorised staff can access personal information.
- Monitoring: continuous monitoring for unauthorised access.
- Backups: regular backups so data can be recovered after an incident.
Seamlss is actively working towards ISO 27001 certification. In the meantime we follow industry best practice and run regular security assessments. If a data breach involves your personal information, we will notify you as required under Australian and New Zealand privacy law.
10. Complaints
If you think we have mishandled your personal information, tell us through our contact page. We usually reply within 1 to 3 business days.
11. Changes to this policy
We may update this policy. The current version is always at seamlss.com.au/privacy, and the date it was last updated is at the bottom of the page.
Contact us
Questions about this policy:
Ezy Onboard Pty Ltd, trading as Seamlss
ABN 75 644 225 945
561 Olive Street, Albury NSW 2640, Australia
Contact: our contact page
Last updated 10 October 2026