The Hidden Cost of Decision Fatigue in Client Onboarding (& How to Fix It)
Decision fatigue in client onboarding is a hidden productivity killer that many accounting firms don’t realise is holding them back. Onboarding should feel smooth—not mentally draining. Yet, many firms unknowingly create “decision traps” that lead to endless back-and-forth emails, delayed document submissions, and frustrated clients. Decision fatigue happens when clients