Work down this list. Most missing notifications are one of the first three.
In Seamlss: Settings, Notifications.
Open NotificationsCheck these in order #
Is it switched on?
Go to Settings, Notifications and check the switch next to that notification.
Does it have a recipient?
A notification with no email address, and no Account Manager or Partners tick, reaches nobody.
Does the test arrive?
Select Test. If the test arrives, your settings work and the problem is elsewhere. If it doesn’t, keep going.
Is it in junk?
Notifications come from [email protected]. Add it to your safe senders, and ask your IT provider to allow email from seamlss.com.au if your filtering is strict.
Is the person set up to receive them?
In Settings, Users, edit the user. Receive notifications must be ticked, and Send notifications to someone else may be diverting them.
Does the client have an Account Manager or Partner?
The Account Manager and Partners ticks follow the client. A client without one recorded only sends to the email addresses you entered.
Setting notifications up for the first time? See Notification settings.
