1. Introduction
Welcome to Seamlss, a service provided by Ezy Onboard Pty Ltd. By accessing or using our services, you agree to be bound by these Terms of Service. Please read them carefully. If you do not agree, you may not use our services.
2. Definitions
- “Seamlss,” “we,” “us,” or “our” refers to Ezy Onboard Pty Ltd and its services.
- “User” or “you” refers to any individual or entity using our services.
- “Services” refers to all software, products, and related support provided by Seamlss.
- “Onboarding Packages” refer to the predefined service options listed on our website.
3. Scope of Services
We offer various onboarding options, as described at Seamlss Onboarding Options. Each package includes specific services, and any work beyond the scope will incur additional charges.
Included Services
The services included in your selected onboarding package are clearly outlined on our website and confirmed at the time of purchase.
Out-of-Scope Services
Any services outside the agreed package, such as custom requests or additional consulting, will be subject to additional fees. These will be charged at the rates outlined in our supplemental services policy or as agreed in writing.
4. User Responsibilities
To ensure successful onboarding and service delivery, you agree to:
- Provide accurate and complete information as requested.
- Respond promptly to our communications.
- Notify us of any issues or additional requests outside the scope of the package.
Failure to meet these responsibilities may result in delays or additional fees.
5. Payment Terms
5.1 Payment Process
All payments for onboarding services must be made through the payment gateway provided at checkout (e.g., Stripe). Payments are processed under the terms of our payment provider.
5.2 Confirmation of Terms
By completing payment, you confirm your acceptance of:
- The services and scope are described in your package.
- These Terms of Service.
- Any additional fees for out-of-scope work, if applicable.
5.3 Additional Fees
If you request additional services outside the package scope, you will be notified of the fees before the work begins.
6. Cancellations and Refunds
- Cancellation Requests: Cancellations must be submitted in writing. Any services already performed will be billed accordingly.
- Refund Policy: Refunds will only be provided for unrendered services as per our Refund Policy.
7. Limitations of Liability
To the maximum extent permitted by law, we are not liable for:
- Indirect, incidental, or consequential damages arising from service use.
- Delays or interruptions due to user errors, third-party failures, or circumstances beyond our control, including cyber-attacks.
Our total liability is limited to the amount you paid for the specific service giving rise to the claim.
8. Cybersecurity and User Responsibility
- User Responsibility: You are responsible for safeguarding your login credentials and notifying us of any unauthorized access or suspicious activity.
- Security Practices: We implement robust security measures, including encryption, role-based access control, and system monitoring, as outlined in our Privacy Policy.
- No Guarantee of Full Protection: While we take all reasonable precautions, we cannot guarantee that our services will be immune from cyber incidents.
- Limitation on Cyber Liability: Seamlss will not be liable for damages caused by cyber incidents unless they result from proven negligence.
9. Termination of Services
We may terminate or suspend your access to services if:
- You violate these Terms of Service.
- You fail to make payment or provide necessary information.
Upon termination, any outstanding amounts for completed services will remain due.
10. Intellectual Property
All intellectual property related to our services, including software, materials, and trademarks, is owned by Ezy Onboard Pty Ltd. You may not copy, distribute, or modify our content without explicit permission.
11. Confidentiality
We will maintain the confidentiality of any sensitive information you provide, in line with our Privacy Policy. You are also responsible for maintaining confidentiality regarding any proprietary information we provide during service delivery.
12. Data Protection and Privacy
We handle personal data according to our Privacy Policy. By using our services, you consent to the collection and processing of data as outlined in the policy.
13. Service Availability and Force Majeure
While we strive to maintain consistent service availability, we do not guarantee uninterrupted services. Service availability may be affected by maintenance, technical issues, or events beyond our control.
Force Majeure: Seamlss will not be held liable for delays or failures caused by events beyond reasonable control, including natural disasters, strikes, or cyber-attacks.
14. Governing Law
These Terms of Service are governed by the laws of Australia. Any disputes will be resolved in Australian courts.
15. Changes to Terms
We may update these Terms of Service from time to time. Changes will be effective upon posting to our website. Continued use of the services indicates acceptance of the updated terms.
16. Contact Information
If you have any questions about these Terms of Service, you can contact us at:
- Email: [email protected]
These terms are effective as of 6th of February 2025.