---
title: Notification settings
description: "Notifications email your team when a client does something, such as finishing onboarding, completing a form or sending a file. Each one has its own switch and its own recipients. **In Seamlss:** **Settings**, **Notifications**. [Open Notifications](https://seamlss.app/Dashboard/Settings#notifications) ## Set up a…"
url: "https://seamlss.com.au/help/notification-settings/"
updated: "2026-10-02"
category: Settings
---

# Notification settings

Notifications email your team when a client does something, such as finishing onboarding, completing a form or sending a file. Each one has its own switch and its own recipients.

**In Seamlss:** **Settings**, **Notifications**.

[Open Notifications](https://seamlss.app/Dashboard/Settings#notifications)

## Set up a notification

1. Switch it on
   Use the switch to the left of the notification.
   ![A notification row](https://seamlss.com.au/wp-content/uploads/2026/10/seamlss-notification-row.png)
2. Choose who gets it
   Enter one or more email addresses, separated by a semicolon (;). Or tick **Account Manager** or **Partners** to send it to the Account Manager or Partner recorded on that client, so each person hears about their own clients.
3. Test it
   Select **Test**. A test sends even when the notification is switched off, so it proves the address works. Check the switch as well.

**The most common mistake.** A notification switched on with no recipient reaches nobody, and nothing on screen tells you.

## Which ones to turn on

Start with the ones that need someone to act. Add the rest as you find you want them.

- **Client Completed Request**: the work can start.
- **Risk Assessment Ready to Complete**: a determination is waiting.
- **Risk Assessment Flag Raised**: something needs a look.

## Everything you can be notified about

### Clients

- **Client Completed Onboarding**
- **Client Completed Identity Verification**
- **Client Completed Fetch Form Request**
- **Client Added Entity**
- **Client Completed Agent Linking**
- **Client Completed Request**
- **Client Send File**

### Leads and ethical clearances

- **Lead Added**
- **Lead Completed Form**
- **Ethical Clearance Complete**

### AML

- **Risk Assessment Flag Raised**
- **Risk Assessment Ready to Complete**
- **Risk Assessment Review Due**

The three AML notifications also appear under [**AML**, **AML Settings**](https://seamlss.app/Dashboard/Risk/Settings). They're the same settings, so changing one place changes both.

## Something not working?

 Nothing arrives

Check the notification is switched on and has a recipient. [When notifications don’t arrive](https://seamlss.com.au/help/setting-up-email-notifications/) has the full checklist.

Only some people get it

The Account Manager and Partners ticks only reach someone if that client has an Account Manager or Partner recorded.

Still stuck? [Contact support](https://seamlss.com.au/support/) and tell us what you see.