---
title: Contact support
description: How to send the Seamlss team a support ticket from inside the app, what to put in it, and what happens after you send it.
url: "https://seamlss.com.au/help/contact-support/"
updated: "2026-11-11"
category: Getting Started
---

# Contact support

Stuck, found a bug, or have a question about your account or bill? Send it to the Seamlss team from inside the app. A person reads every ticket, and we usually reply within one business day.

**In Seamlss:** your name at the top right of any screen, then **Feedback & Support**.

[Open the support form](https://seamlss.com.au/support/?src=app)

![The Seamlss top bar with the menu under your name open, and Feedback and Support highlighted](https://seamlss.com.au/wp-content/uploads/2026/11/seamlss-help-contact-support-app-menu.png)
Click your name at the top right. The menu shows your own name, not this one.

## Send a ticket

1. Open the menu
   Click your name at the top right of any screen in Seamlss.
2. Choose Feedback & Support
   The support form opens in a new browser tab, so Seamlss stays open where you were.
3. Fill in the form
   Your name, email and company name, then pick what it's about. In **Message**, say what you clicked, what you expected and what you saw instead. If it's about one client or request, name it.
4. Tick the consent box, if you're happy to
   It lets us look at your account. That is often the quickest way to find what went wrong. You can leave it unticked.
5. Click Send
   You'll see a page that says the team has your message.

![The Seamlss support form: name, email, phone, company name, what it is about, message, a consent tick box and the Send button](https://seamlss.com.au/wp-content/uploads/2026/11/seamlss-help-contact-support-support-form.png)
The support form. Fields with a star are required.

**Can't log in?** You don't need Seamlss open to reach us. Go straight to [the support form](https://seamlss.com.au/support/?src=app) and choose **Account & Login**.

## What happens next

1. You see the confirmation page
   It says "Thanks, we have it". Your ticket is with the team.
2. We reply by email
   The reply comes from **help@seamlss.com.au**, usually within one business day. Add that address to your safe senders so it doesn't go to junk.
3. Reply to add more
   Send a screenshot or anything else that helps by replying to our email. It all stays on the one ticket until it's sorted.

![The confirmation page after sending: Thanks, we have it. We usually reply within one business day](https://seamlss.com.au/wp-content/uploads/2026/11/seamlss-help-contact-support-thank-you.png)
Where you end up after clicking Send.

**Cancelling, or asking about a refund?** Use the same form and choose **Billing**. The Billing page in Seamlss manages your payment details; it doesn't cancel your subscription.

## Something not working?

 Nothing seemed to happen when I clicked Feedback & Support

The form opens in a new tab, so check your other browser tabs. Or go straight to [the support form](https://seamlss.com.au/support/?src=app).

The form won't send

Check every field with a star is filled in, including what it's about. If it still won't send, email **help@seamlss.com.au** with the same details.

I haven't had a reply

Check your junk folder for **help@seamlss.com.au**. If there's nothing after a business day, reply to our email or send the form again and mention your first message.

It's my client who is stuck, not me

Send your client [the ID check guide for clients](https://seamlss.com.au/help/verification-guide-for-clients/) or [the client area guide](https://seamlss.com.au/help/your-client-area-and-requests-from-your-accountant/). If they're still stuck, send us a ticket with their name and the request.